FREQUENTLY ASKED QUESTIONS

We accept all major credit and debit cards through Stripe.All transactions are securely encrypted.

No, you do not need an account to place an order. Simply add products to your cart and check out as a guest. Your order confirmation will be sent to the email address you provide.

We offer free standard shipping on all orders over £50. For orders under £50, a flat rate of £3.99 applies for standard shipping within the UK.

Standard shipping typically takes 2-4 working days within the UK. Orders are dispatched within 1-2 working days of payment confirmation. You will receive a shipping confirmation email once your order is on its way.

Currently, we only ship within the United Kingdom. We are exploring international shipping options for the future.

Store unmixed (lyophilised) product vials in a cold, dry place away from direct sunlight. For long-term storage, unmixed powders should be kept frozen at -20°C to preserve maximum potency. Once reconstituted, store the liquid solution strictly in the refrigerator and do not refreeze. Always check individual product labels for specific instructions.

Yes, all our products undergo rigorous quality testing for purity and potency. We source from reputable manufacturers who adhere to strict quality control standards. Each batch is tested to ensure it meets our high standards.

If a product is out of stock, you will see an "Out of Stock" badge on the product. We cannot accept backorders for out-of-stock items. Please check back soon.

Due to the nature of our products, we cannot accept returns on opened items. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery, and we will arrange a replacement or refund.